Q: What is a cookie?
A: A cookie is simply a piece of information associated with a particular page or web site. It has a name, a value, and an expiration date, and is stored on your computer in a small text file.
Cookies are not programs and can cause no damage to your computer or existing information on your computer. Only the web site which with the cookie is associated can access and use the cookie information. Cookies are typically used to save preferences and settings for a web site between visits. Examples are: user names, passwords, color schemes and language preferences.
To enable Cookies:
Netscape Communicator/Navigator 4.0:
- Click Preferences under the Edit menu
- Look at the Advanced folder
- Click 'Accept all cookies'
- Click 'Ok' to close the
window and apply your changes.
Microsoft Internet Explorer 6:
- Click Internet Options under the Tools menu
- Look at the Privacy tab
- Make sure that the slider control is set to "Medium" or lower
- Click OK
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Q: What if I can get on any other site, but not my thunderbird?
A: It may seem like my thunderbird is the only site you
cannot connect to, but any other web site that uses our standards will have
identical requirements. Requiring recent browser versions,
and using cookies are common to many internet sites, and if you believe you have
met these requirements but still have technical problems, you are welcome to
contact our support staff through the my thunderbird support e-mail address: help@thunderbird.edu.
We will gladly assist you through any technical difficulties. If you are unsure
of the technical requirements, please refer to the other questions in this FAQ
which define in detail each of these requirements.
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Q: If I can't connect, how often can I retry?
A: While the internet is considered to be reliable and stable, there can be
a number of technical problems that will make any web page be
unavailable for some period of time. If you have a problem getting
connected to my thunderbird, and you are not receiving some specific error message, then
the problem may be temporary and you will be able to connect to the site again
fairly soon. There is no issue as to how often you retry, and you will not
create a problem in your system, or "tie up" anything with the
internet or your service provider. Just keep retrying as often as you wish. Keep
in mind that if yours is a temporary problem, it could be caused by the remote
server, an internet connection, your internet service provider (ISP), a bad
phone line, etc. Everyone experiences these occasionally, but it should not be
the norm for you.
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